|Solution Capabilities||8x8||Other Direct Routing Solutions|
|Unlimited global calling for Microsoft Teams||✔||✕|
|Microsoft Teams certified cloud contact center||✔||✕|
|Advanced telephony and contact center analytics for Microsoft Teams||✔||✕|
|Pre-built integrations for major CRM and Business Productivity Apps to support Microsoft Teams||✔||✕|
|Send and receive SMS, MMS and Faxes from Teams||✔||✕|
|Self service access to 8x8 phone settings||✔||✕|
Give all Teams users the power to connect and collaborate
There’s a New Power Team in Town
The familiar Teams experience, with unbeatable global reach
Microsoft Teams is the primary collaboration hub for employees in organisations around the world.
Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8x8.
8x8 Contact Center Certified for Microsoft Teams
Your contact center agents shouldn’t have to learn a separate communications tool.
8x8 Contact Center certified for Microsoft Teams routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more.
When we say global, we mean it
Call connectivity—and quality—shouldn’t stop at the border. 8x8 provides crystal-clear calls with phone numbers in 100+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 50 countries.
It’s no surprise Gartner has recognized 8x8 as a leader in their Magic Quadrant for UCaaS 10 times in a row.
Teams is just the start
8x8 Voice for Microsoft Teams also integrates seamlessly into popular business apps and CRM tools like Salesforce.
Train your Teams users? You probably don’t even have to tell them. Between Teams and the other business apps, they can keep their current workflow without switching apps as CRM records get automatically updated.
Help Teams users extend their communications
Without leaving Teams, send and receive texts, multimedia messages, and faxes securely to customers, colleagues and partners, and stay compliant using your 8x8 business number.
Enhance business intelligence
The 8x8 analytics suite provides an insightful array of reports that are available at your fingertips.
Realtime data and speech analytics offer visibility into all your Teams and non-Teams calls—revealing key trends, call patterns and customer sentiments.
Flexibility and choice to meet every business need
The 8×8 Phone App for Microsoft Teams is a new XCaaS integration for Microsoft Teams that enables cost-effective PSTN calling. It allows intuitive basic calling with minimal training and is simple for IT to deploy and administer.
XT is a purpose-built version of XCaaS specifically designed for 8×8 customers, providing Direct Routing into Microsoft Teams. Engage with EfficiencyIT to learn more.